We have a good knowledge of shipping routes and choose the convenient shipping path which makes the delivery faster. Considering the far shipping, We offer 6 shipping ways: DHL,FedEx,UPS,TNT,EMS and Air Mail.
Before your order is shipped, We have to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.
Total Delivery Time = Shipping Time + Processing Time
It takes about several working days for the package travel from our facilities to your destination, The fatest delivery time is 7 days. the exact shipping time is based on the shipping company (DHL,FedEx,UPS,TNT,EMS,Airmail) standard and the shipping method you have chosen.
We offer Free Shipping. Once your order has been despatched you will receive an email confirming your goods are on their way, which will also include a tracking link. Please leave us your correct address and valid phone number! Any loss caused by the incorrect Recipient Address or contact number is on the customers.
Deliveries are subject to stock availability. If we have a problem with your order such as unavailability of an item we will call you. If you are unavailable we will send you an email telling you what action we are taking. Some of our delivery methods allow full trace of your shipment from dispatch until delivered and signed for by you. We use a number of carriers to safeguard delivery to you. Our charges to you cover all postage, packing and insurance up to the value of the goods you are buying.
Shipping Time Method:
Standard Shipping: Region including United States, Canada, United Kingdom with 7-10 business days.
France, Spain, Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland with 7-15 business days.
Brazil, Russia, Italy, Argentina, Chile, Mexico with 20-25 business days.
All Other Countries with 7-25 business days.
1-3 business days(some products will take 5 business days).
What if you're out when your order arrives?
If you're out when the parcel arrives, your postperson or courier will leave a card telling you where you to pick up your discreetly packaged order
If your parcel is taken to the nearest delivery office you will have to go and collect your parcel.
If your parcel is taken to the nearest courier depot, you can collect it or arrange for it to be redelivered.
What if your order doesn't arrive when you expect?
If your delivery is more than 4 working days overdue, please contact us.
Where hx-pets.com delivers to?
hx-pets.com delivers to many countries, such as
Australia, Belgium, Brazil, Bulgaria, Canada, Denmark, Finland, France, Germany, Greece, Hungary, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, South Africa, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States any many others!